Frequently Asked Questions

Welcome to the lala + koko FAQ page! Here you'll find answers to our most common customer questions. If you need additional help, please contact us — we’re happy to assist.

1. Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

2. How much is shipping?

Shipping is FREE on all orders within the U.S. No minimum purchase required.

3. How long does shipping take?

Our estimated delivery time is 5–10 business days total:

  • Processing time: 1–3 business days

  • Transit time: 4–7 business days

Orders placed after 5:00 PM will begin processing the next business day.

4. How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking link to update.

5. Can I change or cancel my order?

To request a change or cancellation, please contact us as soon as possible at support@lalakokoboutique.com. We cannot guarantee changes once an order has been processed or shipped.

6. What is your return policy?

We accept returns and exchanges on eligible items. Please refer to our Return Policy for full details, including timeframes and conditions.

7. What payment methods do you accept?

We accept all major credit cards Visa, Mastercard, Discover, Diners Club, Amex

8. Is my information secure?

Yes. We take your privacy seriously and use secure, encrypted systems to protect your information. Read more in our Privacy Policy.

9. Do you offer gift cards?

Not at this time, but stay tuned! We’re working on adding digital gift cards to our shop soon.

10. How can I contact customer support?

You can reach us in the following ways:

Still have questions? Don’t hesitate to reach out. We're here to help.